A Curly Owned Company | Free UK Delivery on orders over £50

DELIVERY & RETURNS POLICY

DELIVERY

Royal Mail Planned Strike Action- 30th September and 1st October 

The CWU have planned further strike action to take place on Friday 30 September and Saturday 1 October 2022.  

    The strike action is likely to cause disruption to our normal services. Any orders received after 12pm on Thursday 29th September will be dispatched on Monday 3rd October.

    Please allow up to 10 working days (after dispatch) for all deliveries during this time. If you contact us during this time to get an update on your parcel please note that we are unable to process a replacement or refund or make a claim for missing or lost parcels until the 10th working day. 

    All items dispatched the day before, during strike action or on the days after any strike action will be subject to delay. 

    Shipping

    We only deliver to addresses in the UK.

    We aim to dispatch all orders within 24 hours. We do not process orders on weekends or bank holidays.

    Royal Mail Tracked 24 aim to deliver the next business day or within 2 business days after dispatch.

    Royal Mail Tracked 48 takes 2-3 business days after dispatch.

    Delivery Costs

    Royal Mail Tracked 48 (2-3 business days after dispatch)- £3.99.

    Royal Mail Tracked 24 (1-2 business days after dispatch) - £5.99.

    Free Delivery (2-3 business days after dispatch) on orders over £50.00.

    Tracking

    Once your order has been dispatched you will receive email confirmation. Please track your order using the link provided.

    If you experience any issues with your delivery then please contact the delivery company directly. The delivery company will investigate this for you.

    We cannot be held accountable for packages where tracking information states the package has been delivered. We will not be able to resend your order or refund you until an investigation has been completed by the delivery company.

    Changing Your Delivery Address

    If you need to change your address after you have placed an order with us, please contact us as soon as possible. If we have not already dispatched your order we can amend this for you.

    Unfortunately, if we have dispatched your order we will be unable to amend this for you. 

    We will not be liable for non-delivery or missed-delivery as a result of incorrect data entry.

     

    RETURNS

    We have a 14-day return policy, which means you have 14 days after date of dispatch to request a return. 

    Items can only be returned for a refund if they are unopened, unused, in original packaging with all tamper-resistant seals intact, in a re-saleable condition.

    We are unable to offer a refund on accessories due to hygiene reasons.

    Sale items are non-refundable.

    If 14 days have gone by since your purchase was dispatched, unfortunately, we are unable to offer you a refund.

    How to Arrange a Return

    We hope you will be happy with your Curl Care purchase, however, if you would like to start a return, you can contact us at info@curlcare.uk. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You will be responsible for arranging your return and paying for return postage. Please note, postage on returned items is non-refundable.

    Please return the product in suitable packaging to ensure it reaches us in good condition.

    If item(s) exceed £25 in value, you should consider using a trackable shipping service or purchase shipping insurance as we can’t guarantee that we will receive your returned item.

    Faulty, Damaged, or Incorrect/Missing Goods

    Please inspect your order on delivery and contact us immediately and within 7 days of the date of delivery if the item is defective, damaged or if you receive the wrong item.

    We have procedures in place to prevent incorrect/missing items and we will investigate this further.

    Please take pictures of the condition the parcel arrived in, as well as of the damage and leaks. Without pictures of the package and we are unable to investigate. Please forward them to info@curlcare.uk and we will advise you of the next step.

    Refunds

    We will send you an email to notify you that we have received your return. Once we have reviewed your return we will notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.