DELIVERY & RETURNS POLICY
We only deliver to addresses in the UK.
Standard delivery aim to deliver 2-3 working days after dispatch.
Express delivery aim to deliver 1-2 working days after dispatch.
Express- (1-2 working days after dispatch) - £4.99.
Standard- (2-3 working days after dispatch)- £3.99.
Free Delivery (2-3 working days after dispatch) on orders over £50.00. This is for the total order value including discount.
Once your order has been dispatched you will receive email confirmation. Please track your order using the link provided.
If you experience any issues with your delivery then please contact us. We will then contact the delivery company to investigate this for you.
We cannot be held accountable for packages where tracking information states the package has been delivered. We will not be able to resend your order or refund you until an investigation has been completed by the delivery company.
Changing Your Delivery Address
If you need to change your address after you have placed an order with us, please contact us as soon as possible. If we have not already dispatched your order we can amend this for you.
Unfortunately, if we have dispatched your order we will be unable to amend this for you.
We will not be liable for non-delivery or missed-delivery as a result of incorrect data entry.
You have the right to cancel your order within 14 days, after the date on which you received the goods. Following this, you then have a further 14 days after you've notified us to return the goods.
Items can only be returned for a refund if they are unopened, unused, in original packaging with all tamper-resistant seals intact, in a re-saleable condition.
We are unable to offer a refund on accessories due to hygiene reasons.
If you would like to arrange a return you have 14 days after the date on which you received your goods to notify us of a return. Please email us at firstname.lastname@example.org to notify us. Following this, you then have a further 14 days after you've notified us to return the goods.
Once we've received your return and providing the items are unopened, unused, in original packaging with all tamper-resistant seals intact, in a re-saleable condition, we will issue you a refund for the cost of the items.
How to Arrange a Return
We hope you will be happy with your Curl Care purchase, however, if you would like to start a return, please contact us at email@example.com.
You will be responsible for arranging your return and paying for return postage. Please note, postage on returned items is non-refundable.
Please return the product in suitable packaging to ensure it reaches us in good condition.
If item(s) exceed £25 in value, you should consider using a trackable shipping service or purchase shipping insurance as we can’t guarantee that we will receive your returned item.
Faulty, Damaged, or Incorrect/Missing Goods
Please inspect your order on delivery and contact us immediately and within 7 days of the date of delivery if the item is defective, damaged or if you receive the wrong item.
We have procedures in place to prevent incorrect/missing items and we will investigate this further.
Please take pictures of the condition the parcel arrived in, as well as of the damage and leaks. Without pictures of the package we are unable to investigate. Please forward them to firstname.lastname@example.org and we will advise you of the next step.
Once we have reviewed your return and providing the items are unopened, unused, in original packaging with all tamper-resistant seals intact, and in a re-saleable condition, will notify you by email of your refund.
When your refund is processed, a credit will automatically be applied to your original method of payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.