Refund policy

You have the right to cancel your order within 14 days, after the date on which you received the goods. Following this, you then have a further 14 days after you've notified us to return the goods. 

Items can only be returned for a refund if they are unopened, unused, in original packaging with all tamper-resistant seals intact, and in a re-saleable condition.

We are unable to offer a refund on accessories due to hygiene reasons.

If you would like to arrange a return you have 14 days after the date on which you received your goods to notify us of a return. Please email us at info@curlcare.uk to notify us. Following this, you then have a further 14 days after you've notified us to return the goods.

You will be responsible for arranging your return and paying for return postage. Please note, postage on returned items is non-refundable. Please return the product in suitable packaging to ensure it reaches us in good condition.

Once we've received your return and provided the items are unopened, unused, in original packaging with all tamper-resistant seals intact, and in a re-saleable condition, we will issue you a refund for the cost of the items.

You can always contact us for any return questions at info@curlcare.uk.

Damages and issues

If the item is defective, damaged, or if you received the wrong item, please contact us within 7 days of receiving the item so that we can evaluate the issue and make it right.

Please take pictures of the condition the parcel arrived in, as well as of the damage and leaks.

Exceptions / non-returnable items

Items can only be returned for a refund if they are unopened, unused, in original packaging with all tamper-resistant seals intact, and in a re-saleable condition.

We are unable to offer a refund on accessories due to hygiene reasons.

Exchanges

We do not offer exchanges. Please arrange to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return.  If your return is approved, and your refund is processed, a credit will automatically be applied to your original method of payment.

Please remember it can take some time for your bank or credit card company to process and post the refund too.