FAQ

DELIVERY

WHICH COUNTRIES DO YOU DELIVER TO?

We currently only deliver to the UK.

WHEN WILL MY ORDER BE DISPATCHED AND HOW LONG WILL DELIVERY TAKE?

We aim to dispatch all orders within 24 hours. We do not process orders on weekends or bank holidays.

Tracked Delivery- £3.99- 2-3 working days after dispatch.

Once your order has been dispatched you will receive email confirmation. Please track your order using the link provided. 

CAN I COLLECT MY ORDER?

No, we are an online store. Products can only be purchased through our website and shipped by our couriers.

MY ORDER HAS ARRIVED DAMAGED?

We take care when packing your purchases, however, unfortunately, damage can occur during transit.

If this has happened please take pictures and email us, info@curlcare.uk as soon as you have received your order and within 7 days and we will advise you further.

RETURNS

CAN I RETURN AN ITEM?

We accept returns within 14 days of the date of dispatch.

If you would like to return an item please contact us to arrange a return.

Items can only be returned for a refund if they are unopened, unused, in original packaging with all tamper-resistant seals intact, in a re-saleable condition.

We are unable to offer a refund on accessories due to hygiene reasons.

Please note, you will need to arrange and pay for return postage. Postage on returned items is not covered.

 

 PRODUCTS

ARE THE PRODUCTS YOU SELL GENUINE?

Yes, the products we sell are 100% genuine. We source products directly from the brand or their official distributor/wholesaler. 

We guarantee that all products are:

  • In original manufacturers packaging.
  • Have not been used and returned and re-sold.
  • Have not been diluted, or altered in any way.

WILL A PRODUCT WORK FOR MY HAIR?

Just like us, our curls are individual and what works for one person may not work for another.

We provide descriptions and ingredients lists for all our products to help you navigate which products will work for your hair type, however, unfortunately, we cannot guarantee a product with work for you. Sometimes it is a case of trying a few different products until you find products that suit you.

Wherever possible we will offer travel sizes of products.

ARE THE INGREDIENTS LISTED CORRECT?

The ingredients listed for each product are from the manufacturer and we do our best to keep these up to date but from time to time, manufacturers may make changes to their ingredients.

If you are unsure or would like to double check the ingredients list then please contact us. 

SUSTAINABILITY 

IS YOUR PACKAGING ENVIRONMENTALLY FRIENDLY? 

Curl Care is an environmentally conscious company.    

Our cardboard boxes are made from 100% recycled content.

Our loose void fill is 100% compostable (EN13432), water-soluble, reusable and recyclable.